Style Phantom Shipping Policy

Effective Date: September 3, 2026

Who We Are

Style Phantom ("we," "us," or "our") operates the website stylephantom.com (the "Site"). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. This Shipping Policy explains our shipping charges, order-processing times, delivery estimates, tracking procedures, and how we handle delivery issues.

Contact Information

Email: hello@stylephantom.com

Phone: (681) 484-8114

Shipping Costs

Standard shipping within the United States is calculated based on the total weight of your order. The exact shipping cost is automatically calculated and displayed at checkout before you complete your purchase.

Because charges are weight-based, heavier orders and orders with more items will show a higher shipping cost. Rates begin at $2.99 for the lightest orders (0-100 grams) and increase by $2 for every additional 100 grams of order weight. You will always see the precise amount for your order at checkout before payment.

Free Shipping: Orders qualify for free standard shipping within the United States when the merchandise subtotal is over $70. The subtotal threshold is calculated after any discounts and before taxes, shipping charges, and other fees. Gift cards, promotional credits, taxes, and previously purchased items do not count toward the free-shipping threshold unless otherwise stated.

Any available expedited or alternative delivery options and their applicable costs will also be displayed at checkout.

Shipping Range

Delivery Area: We currently ship throughout the United States.

International Shipping: Style Phantom may offer shipping to selected international destinations. Availability, shipping charges, and estimated delivery times will be displayed at checkout.

International Fees: International customers are responsible for applicable customs duties, import taxes, brokerage charges, and other government or carrier fees unless checkout expressly states otherwise.

Customs Delays: Customs processing may delay delivery. Style Phantom does not control customs inspections or local delivery services.

Order Processing Time

Processing Time: Orders placed before our cutoff are normally processed and prepared for shipment within 1 business day.

Cut-off Time: Our normal order cutoff is 2:00 PM Eastern Time, Monday through Friday.

After Cut-off: Orders placed after the cutoff begin processing on the following business day.

Weekends and Holidays: Orders placed on weekends or holidays begin processing on the next business day.

No Shipping Days: Business days are Monday through Friday, excluding applicable holidays.

Processing may take longer during sales, product launches, holidays, unusually high order volumes, severe weather, or other circumstances outside our reasonable control.

Delivery Time

Standard United States shipping normally takes:

- Handling: 1 business day

- Carrier Transit: Approximately 4–7 business days

- Estimated Total Delivery: Approximately 5–8 business days

These estimates apply to eligible orders placed before the cutoff on a business day. Orders placed after the cutoff, on weekends, or on holidays will begin processing on the next business day.

Delivery dates are estimates rather than guarantees unless Style Phantom expressly provides a guaranteed delivery service in writing. Carrier delays, severe weather, emergencies, address problems, and other circumstances outside our control may affect delivery.

Shipping Process

Order Confirmation

After placing an order, you will receive an order-confirmation email at the address provided during checkout.

Tracking Information

Once your order has been dispatched, you will receive a shipping-confirmation email containing available tracking information.

Tracking information may take up to 48 hours after dispatch to become active.

If you have not received tracking information after your order has shipped, please contact us at hello@stylephantom.com.

Address Accuracy and Changes

Customers are responsible for entering a complete and accurate shipping address during checkout.

If you need to correct your shipping address, contact us immediately. We will make reasonable efforts to update the address, but we cannot guarantee that an order can be changed or redirected after processing has begun.

Style Phantom is not responsible for delays, losses, or additional carrier charges caused by an incorrect or incomplete address supplied by the customer.

Lost or Damaged Items

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect product, please contact hello@stylephantom.com within 7 calendar days of delivery.

Please retain the product, packaging, shipping label, and all contents while the issue is being reviewed. Do not discard damaged packaging before receiving instructions from us, as the carrier may require it for an investigation.

Please include:

- Your order number.

- Your shipping address.

- Your tracking number.

- A description of the issue.

- Clear photographs of the package and product.

- Photographs of the shipping label when applicable.

Damaged and incorrect products are handled in accordance with our Returns and Exchanges Policy.

Lost or Delayed Orders

If tracking indicates that your package is delayed, please first review the carrier's tracking information for updates.

If a package appears to be lost or is marked "Delivered" but cannot be located, contact us within 7 calendar days of the expected or recorded delivery date.

For packages marked "Delivered," please also check around the delivery location, with household members or neighbors, and with the carrier.

We will review the circumstances and assist with any available carrier investigation or claim.

A tracking status of "Delivered" does not automatically guarantee a refund or replacement. Each properly reported case will be assessed based on the available evidence.

Style Phantom may request a signed statement, photographs, identification, police report, carrier documentation, or other information reasonably necessary to investigate suspected loss, theft, damage, or fraud.

Undeliverable, Refused, and Returned Packages

A package may be returned to us if:

- The shipping address was incorrect or incomplete.

- Delivery was refused.

- The package was not collected.

- The carrier could not complete delivery.

- The recipient was unavailable after the carrier's permitted delivery attempts.

If a package is returned for one of these reasons, the customer may be responsible for the cost of reshipping it.

When a refund is requested instead of reshipment, actual outbound shipping, return shipping, address-correction charges, or other carrier fees may be deducted from the refund where permitted by law.

Orders that originally qualified for free shipping may still incur actual carrier costs when they are refused, undeliverable, or returned because of customer-provided address information.

Any applicable refund or return will remain subject to our Returns and Exchanges Policy.

Preorders and Backordered Products

Estimated dispatch dates for preorder and backordered products will be displayed on the applicable product page when available.

If an order contains both available and preorder or backordered products, the order may be held until all products are ready unless we notify you that the items will ship separately.

Any estimate provided for a preorder or backordered product is subject to change.

Order Cancellations

Contact us as quickly as possible if you need to cancel an order.

We cannot guarantee cancellation after an order enters processing or fulfillment.

Once an order has shipped, it must be handled under our Returns and Exchanges Policy.

Returns

For detailed information about eligibility, return timeframes, exchanges, refunds, and return shipping, please refer to our Returns and Exchanges Policy.

Policy Changes

We may update this Shipping Policy from time to time to reflect changes in our operations, carriers, delivery services, costs, or legal obligations.

The policy in effect when an order is placed will generally apply to that order, except where a change is required by law.

Contact Us

If you have questions or concerns about shipping, tracking, or delivery, please contact us:

Style Phantom

Email: hello@stylephantom.com

Phone: (681) 484-8114

Address:

Style Phantom

650 Court St S

Lewisburg, WV 24901

United States

Hours: Monday to Friday – 9:00 AM to 5:00 PM

Please include your order number when contacting us so we can assist you efficiently.

Style Phantom Return and Refund Policy

Last Updated: August 27, 2026

Thank you for shopping with Style Phantom. Our Return and Refund Policy is designed to provide a smooth and transparent experience. Please review the guidelines below for eligibility, processes, and timelines for returns, refunds, and exchanges.

Scope and Contact Information

For questions regarding returns, refunds, or exchanges, please contact us through:

Email: hello@stylephantom.com

Phone: (681) 484-8114

Address:

Style Phantom

650 Court St S

Lewisburg, WV 24901

United States

This address is for correspondence only. The return address is provided after your return is approved.

Policy Overview

Return & Exchange Period: 90 calendar days from the date your order was delivered

Return Shipment Deadline: Approved returns must be shipped within 7 calendar days of approval

Inspection & Processing: Up to 7 business days after delivery of the returned item

Refund Posting Time: Generally 5–10 business days after the refund is processed, depending on your bank or payment provider

Return Shipping Costs: Covered by the customer unless the return is due to a verified Style Phantom error or a defective item

Order Cancellations

If you need to cancel an order, please contact our customer service team as soon as possible. If your order has already been processed or shipped, cancellation may no longer be possible. In such cases, please follow the return instructions below once the order has been delivered.

Return Conditions

Eligible items may be returned or exchanged within 90 calendar days from the date of delivery.

To qualify for a return or exchange, the item must:

- Be unused, unworn, unwashed, and unaltered.

- Be free from stains, makeup, deodorant, perfume, body odor, pet hair, lint, smoke, and other signs of wear or use.

- Have all original tags, labels, hygiene liners, accessories, and packaging attached or included.

- Be accompanied by proof of purchase from stylephantom.com.

- Match the item and order information associated with the approved return request.

Please Note: Trying an item on briefly for fit is acceptable as long as it remains clean, undamaged, and otherwise meets all return requirements.

Items worn for exercise, yoga, swimming, photography, events, content creation, or other extended use are not eligible for return or exchange.

Style Phantom may refuse a return or reduce a refund where permitted by law if an item is returned damaged, incomplete, altered, worn, washed, contaminated, or otherwise not in its original condition.

Return Request and Shipment Deadline

A return or exchange request must be submitted within the 90-day return period.

Once approved, the item must be shipped within 7 calendar days using the return instructions provided by Style Phantom.

Returns sent without prior authorization may be refused or returned to the sender.

Return Instructions

To start a return or exchange:

1. Contact Customer Service

Email hello@stylephantom.com with your order number, the item you wish to return or exchange, and the reason for your request.

2. Provide Additional Information

If applicable, include the requested size or color and clear photographs of the item, particularly if it is damaged, defective, or incorrect.

3. Receive Return Authorization

Our team will review your request and, if approved, provide return instructions and the applicable return address.

4. Package the Item

Safely package the item and ensure all required tags, labels, hygiene protection, accessories, and original packaging are included.

5. Ship the Return

Ship the approved return within 7 calendar days using a reliable, trackable shipping service.

Important: Please do not send returns to an address shown on the original shipping package unless Style Phantom specifically instructs you to do so. Packages sent cash on delivery or with postage due will not be accepted.

Return Shipping

Customers are responsible for all return shipping costs, including returns made due to preference, fit, size, color, or change of mind.

For exchanges, customers are responsible for the cost of shipping the original item back to Style Phantom and any applicable shipping costs for sending the replacement item.

We recommend using a trackable and insured shipping service. Style Phantom is not responsible for returns that are lost, stolen, misdirected, damaged in transit, or delivered to an unauthorized address.

Original shipping charges, expedited shipping charges, return shipping costs, package protection fees, and similar service charges are non-refundable unless required by law or the return resulted from a verified Style Phantom error.

Refund Policy

Once a returned item is received, it will be inspected to confirm that it meets the requirements of this policy.

- Inspection & Processing: Please allow up to 7 business days after delivery of the return for inspection and processing.

- Refund Method: Approved refunds will be issued to the original payment method.

- Refund Posting: After a refund is processed, your bank or payment provider may require an additional 5–10 business days to post the funds to your account.

- Confirmation: You will receive confirmation once your refund has been processed.

Refunds cannot be issued to a different card, bank account, or payment method.

If you do not see your refund within the expected timeframe, please check with your bank or payment provider. If you need further assistance, contact hello@stylephantom.com.

Refund Adjustments

Promotional discounts will be reflected in the refund amount.

If returning part of an order causes the remaining order to no longer qualify for a promotion, bundle discount, or minimum-purchase offer, the refund may be adjusted to reflect the terms of that promotion where permitted by law.

Exchange Policy

Eligible items may be exchanged within the 90-day return period, subject to availability and inspection.

Exchanges are generally limited to a different size or color of the same product. Requests for a different product or style may instead be processed as a return and a new order.

An exchange item is not reserved until the original item has been received and approved.

If the requested replacement is unavailable, Style Phantom may offer another available option, store credit, or a refund to the original payment method.

Any applicable price difference and shipping charges must be paid before the replacement item is shipped.

Each item is generally eligible for one exchange only. An exchanged item may not be exchanged again unless it arrived defective or incorrect.

Exceptions and Special Cases

Non-Returnable and Final Sale Items

The following items are not eligible for return or exchange unless they arrived defective, damaged, or incorrect:

- Underwear.

- Swimwear.

- Shapewear.

- Items marked Final Sale, Clearance, or Non-Returnable.

- Gift cards.

- Items without their original tags, labels, packaging, or hygiene protection.

- Items that have been worn, washed, altered, damaged, stained, or contaminated after delivery.

- Free gifts, promotional items, or samples, unless otherwise stated.

Final-sale and non-returnable status will be identified on the applicable product page or before purchase.

Defective, Damaged, or Incorrect Items

Please inspect your order promptly after delivery.

If your order arrives visibly damaged or you receive an incorrect item, contact hello@stylephantom.com within 7 calendar days of delivery.

Please include:

- Your order number.

- Clear photographs of the item.

- Photographs of the packaging.

- A photograph of the shipping label.

- Photographs clearly showing the damage or incorrect item.

For a manufacturing defect that was not reasonably visible upon delivery, please contact us promptly after discovering the issue and within the applicable return period.

If the issue is verified, Style Phantom will provide an appropriate resolution, which may include a replacement, exchange, refund, or prepaid return label.

Normal wear and tear, accidental damage, improper care, misuse, alterations, failure to follow care instructions, and damage occurring after delivery are not considered manufacturing defects.

Nothing in this policy limits any rights or remedies that cannot legally be excluded.

Refused and Undeliverable Orders

Orders refused at delivery or returned because of an incorrect, incomplete, or undeliverable address may be treated as a return.

Any actual return shipping charges, carrier fees, or other costs incurred may be deducted from the refund where permitted by law.

An undeliverable or refused package does not automatically qualify for a full refund.

Lost Packages

If your package does not arrive within the estimated delivery timeframe, please contact us so we can assist and, where appropriate, initiate an investigation with the shipping carrier.

Free Standard Delivery and Processing Times

Style Phantom offers free standard delivery on qualifying orders. Orders qualify for free standard shipping within the United States when the merchandise subtotal is over $70.

Orders are generally processed within 1 business day. After dispatch, estimated delivery is approximately 5–8 business days, depending on the destination, carrier, weather, holidays, and other circumstances outside our control.

Delivery dates are estimates unless expressly guaranteed in writing.

Return Abuse and Fraud Prevention

To keep our 90-day return policy fair and sustainable for all customers, Style Phantom may review returns and exchanges for potential fraud or abuse.

Where permitted by law, Style Phantom reserves the right to delay, limit, or refuse a return or exchange when there is reasonable evidence of:

- Excessive, unusual, or repeated return activity.

- Returning items after they have been worn or used.

- Purchasing items for temporary use and then returning them.

- Item substitution or counterfeit returns.

- Returning an item different from the item purchased.

- Altered receipts, order information, shipping labels, or return documentation.

- Returning empty packages or packages with missing contents.

- Multiple return requests involving the same item.

- Abuse of promotions, discounts, referral programs, chargebacks, or customer accounts.

- Violations of this policy or other Style Phantom terms.

Style Phantom may request additional information reasonably necessary to verify the purchase, identity of the purchaser, condition of the item, or validity of the return. This may include photographs, delivery information, payment verification, or government-issued identification where lawful and reasonably necessary.

A return may be temporarily held while it is reviewed. If a return is denied, Style Phantom will provide the reason and instructions regarding the item where appropriate.

Fraudulent activity may result in cancellation of orders, refusal of future transactions, suspension of customer accounts, or referral to the relevant payment provider or authorities.

These protections will not be used to deny a legitimate claim involving an item that was defective, materially misdescribed, damaged in transit, or incorrectly supplied.

Processing Times

For reference:

- Return Request: Must be submitted within 90 calendar days of delivery.

- Return Shipment: Approved returns must be shipped within 7 calendar days of approval.

- Return Inspection: Up to 7 business days after the returned item is delivered to Style Phantom.

- Refund Issuance: Approved refunds are issued to the original payment method after inspection.

- Bank/Payment Provider Posting: An additional 5–10 business days may be required for the refund to appear in the customer's account.

Return Shipping Address

Please do not send returns to an address listed on this website or to the address shown on the original shipping package.

Once your return request has been approved, Style Phantom will provide you with the appropriate return shipping address and return instructions.

To receive the return address, please contact us at hello@stylephantom.com with your order number and return request.

Returns sent to an unauthorized address or without prior approval may be refused or returned to the sender.

Policy Changes

Style Phantom may update this Return and Refund Policy from time to time.

The version in effect on the date of purchase will generally apply to that order, unless a change is required by law.

Contact Information

If you have questions or require assistance with an order, delivery, return, exchange, or refund, please contact us:

Email: hello@stylephantom.com

Phone: (681) 484-8114

Address:

Style Phantom

650 Court St S

Lewisburg, WV 24901

United States

This address is for correspondence only. The return address is provided after your return is approved.

Please include your order number when contacting us so we can assist you efficiently.