Shipping policy

Effective Date: 20/05/2026 Business Name: Style Phantom Email: info@stylephantom.com

1. Introduction At Style Phantom, we work to get your order to you quickly and safely. This Shipping Policy explains how we process, ship, and deliver purchases made through our website. By placing an order with Style Phantom, you agree to the terms of this Shipping Policy.

2. Order Processing All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order is confirmed, you'll receive an order confirmation email, followed by a shipping notification with tracking details once your order is dispatched. During high-volume periods or promotional sales, processing times may be slightly longer.

3. Shipping Rates & Delivery Times We ship to the United Kingdom. A flat shipping rate of £5.99 applies to all orders, regardless of destination.

Delivery times are estimates and may vary based on your location and carrier service conditions.

4. Order Tracking When your order has shipped, you'll receive an email with a tracking number and link. Tracking information may take up to 48 hours to update after shipment. If you do not receive your tracking information or have trouble accessing it, please contact us at info@stylephantom.com.

5. Lost or Damaged Packages If your package is delayed, lost, or damaged in transit:

• Please first check the tracking link for updates from the carrier.
• If your tracking shows "Delivered" but you haven't received your package, check with neighbours or your local post office.
• If your order is lost in transit, please contact us at info@stylephantom.com within 7 days of the expected delivery date and we will work with the carrier to resolve the issue.
• If your order arrives damaged, please contact us within 48 hours of delivery with photos and we will arrange a replacement or refund.

6. Incorrect Shipping Information Please make sure your shipping address and contact details are correct before placing your order. We are not able to redirect packages once dispatched, and we cannot be responsible for orders sent to incorrect or incomplete addresses provided by the customer.

7. Preorders & Backordered Items If your order contains a preorder or backordered item, all items will ship together once the full order is ready. Estimated shipping dates for preorder items will be provided on the product page.

8. Changes to This Shipping Policy We may update this Shipping Policy from time to time to reflect changes in our operations, carriers, or delivery options. All updates will be posted on this page with the most recent effective date listed above.

9. Contact Us If you have any questions about your order, shipping status, or delivery options, please reach out: Email: info@stylephantom.com Phone: +44 738 367 8624

Address: 100 Liverpool Street, London EC2M 2AT